On 7/18/fourteen my spouse and I were on the flight sixty seven from BCN to Jfk. We boarded the airplane and located that it experienced no wifi or amusement possibilities for the seat. When the food was served we requested the flight attendant Should the meal had any peppers(the vegetable) in it as the “rooster†and other elements have been unrecognizable. My partner is extremely allergic to peppers and he had to be sure there have been none. The attendant reported she had no concept of just what the food substances were in both assortment so he didn't eat. How tricky would it be on your catering dept to send out a listing of components for this sort of situation? The plane itself was old and warn on the inside. When got over the airplane, the mentor segment smelled of fecal make a difference and it took rather a while for the odor to dissipate.
customer service agent from your “engineeringâ€/Internet group named lisa in fact HUNG UP on me After i was chatting. i’ve never ever had this kind of lousy practical experience prior to. she was extremely impolite prior to hanging up.
I also desire to touch upon the excellent service AA presents to your handicapped. I'm 84 many years previous and now need to have wheelchair assistance to acquire close to during the airports. I was amazed and delighted with the guidance I acquired, as well as with the attitudes with the people who assisted me Using the wheelchair assist, and in addition the drivers in the handicap carts in Charlotte airport. They have been all so helpful and very welcoming at the same time.
I even tried out calling on the telephone and received nowhere; all I could listen to is really a recurrent concept and when I request to talk to buyer relations, I would get cling up on.
Get the CEO’s to read about repeat small business and then they are going to realize why They can be continually not creating the bottom line. I am able to Actually mention that I’m by no means scheduling with your airline again. many thanks, Sincerely
I'm really unhappy with this particular service from American Airways. We had prepared a holiday that we assumed would begin by savoring Remarkable service from American.
My partner And that i experienced flight reservations for right now (March fifteen, 2014) and after a plan heart scan on Wednesday of this 7 days, he was diagnosed by using a extreme heart difficulty. On Friday, March fourteen, 2014 he experienced to have a coronary heart catherization and it absolutely was unattainable for us to go on our family vacation. I referred to as American Airlines Buyer Service and was properly instructed “difficult luckâ€.
Please ahead me the information for my vacation voucher that ought to be on file. I've misplaced the first as I had saved it on my other computer that is getting serviced.
Really disappointed re not enough acknowledgment of any discomfort I encountered. Seems like a straightforward courtesy.
Something I couldn’t have an understanding of is how your letter indicated that quantities for fast use would be honored If your receipts have been clear and legible. How could my $forty six cab trip from your Embassy Suites to Wal-Mart not be legible? I only acquired ample to cover my toiletries at Wal-Mart.
So, There are several point’s I've found which i will Be aware here, and take into consideration it my very own educational venting considering the fact that they do not serve the customer nicely in the least regarding this:
On Dec. fifth my spouse, Tamar and good friends Keith and Janet Burd and I were being getting back from a 7 working day cruise on Movie star Cruise Strains. We had been scheduled to return from Miami to Louisville, KY through Charlotte on American flight 2448 at one:00 P.M.The flight was delayed and we had been at risk of missing our connecting flight away from Charlotte. The ticket agent assured us that we Look At This would have a good amount of time to generate the link in Charlotte. Well, the flight obtained later and later and also the ticket agent then advised us that we must make any connecting flight modifications in Charlotte. Once the airplane last but not least arrived and all passengers boarded, there was Yet another delay as a result of mechanical problems. Then, the flight was cancelled and we ended up informed to return to the gate the place an agent would rebook us. Alright so…..one hundred fifty passengers with 1 agent !
My flight was to depart at 6 a.m. meaning leave your bed and your own home before the crack of dawn. Only to undergo protection after which sit from the airport lounge as the crew was struggling to fly.
No gate manager on scene. However not telling the gang in the gate a point. When. I requested was advised the flight experienced boarded although not taken off. But no rationalization as to why. It’s not a weather conditions issue and the flight has long been recreated.